Terms and Conditions

1. Agreement to These Terms

These Terms and Conditions govern your access to mossmize websites, digital properties, consultations, proposals, and software development services. By requesting a quote, approving a proposal, signing a statement of work, or continuing to use our services, you agree to these terms unless a separate written agreement with mossmize states otherwise.

If there is a conflict between these terms and a signed project agreement, master services agreement, statement of work, or invoice, the signed project-specific document will apply to that conflict.

2. Services and Project Scope

mossmize provides technology services that may include product strategy, UI/UX design, web and mobile application development, AI and automation solutions, cloud engineering, software testing, maintenance, consulting, and related implementation support.

The exact scope, deliverables, timeline, fees, assumptions, and acceptance process for a project will be described in the applicable proposal, estimate, statement of work, or written confirmation. Work not expressly included in that scope is treated as additional work and may require revised pricing and timelines.

3. Client Responsibilities

You are responsible for providing accurate requirements, timely feedback, necessary approvals, project assets, brand materials, content, credentials, technical access, and business information needed for mossmize to perform the services.

Unless the parties agree otherwise in writing, you are responsible for the legality, accuracy, completeness, ownership, backup, and ongoing maintenance of content, data, media, trademarks, third-party materials, and instructions you provide to us.

Delays in feedback, approvals, content, access, payment, or dependency decisions may affect delivery dates and may result in revised milestones, costs, or resource availability.

4. Payments, Invoices, and Taxes

Fees, payment milestones, deposits, retainers, subscriptions, or hourly rates will be set out in the relevant proposal, invoice, or written agreement. Payments are due according to the payment schedule stated there.

mossmize may pause or withhold work, delivery, deployment, access, source code, or support for overdue invoices, failed payments, or unresolved billing issues. Late payments may also affect previously agreed timelines.

Unless expressly stated otherwise, quoted fees exclude taxes, government charges, platform fees, payment processing charges, third-party licenses, hosting, app store fees, cloud usage, domain costs, and other external expenses.

5. Change Requests, Rework, and Enhancements

Requests that change approved requirements, designs, architecture, integrations, priorities, workflows, or deliverables may be handled through a change request or new estimate. We will make reasonable efforts to explain the impact on cost and timeline before proceeding.

Minor refinements may be included where they are clearly within the approved scope. Larger revisions, repeated changes after approval, new features, third-party issues, or work caused by incomplete requirements may be billed separately.

6. Reviews, Delivery, and Acceptance

Projects may be delivered in phases, milestones, sprint releases, staging environments, repositories, design files, documents, or production deployments, depending on the engagement.

You agree to review submitted work promptly and provide clear feedback. Deliverables may be treated as accepted when they match the agreed scope, are approved in writing, are used in production, or receive no material objection within the review period stated in the project documents.

Final transfer of production access, deployable assets, or source code may be subject to completion of all required payments and handover steps.

7. Third-Party Services and Dependencies

Many software projects rely on third-party platforms, APIs, SDKs, hosting providers, payment processors, analytics tools, AI models, app stores, open-source packages, and external services. Unless mossmize expressly agrees to manage them, you are responsible for third-party accounts, permissions, approvals, fees, and compliance obligations.

mossmize is not responsible for outages, pricing changes, policy changes, approval delays, data loss, security incidents, discontinued services, or performance issues caused by third-party providers or client-managed infrastructure.

8. Support and Maintenance

Any support, warranty assistance, maintenance, monitoring, service-level expectations, or post-launch availability must be agreed in writing. Support is generally limited to the scope, environment, and deliverables covered by the relevant agreement.

New features, platform upgrades, redesigns, architecture changes, performance tuning, compatibility updates, security hardening, content changes, and fixes caused by third-party or client-side changes may require a separate support plan or additional fees.

9. Intellectual Property

You retain ownership of materials, trademarks, data, and content you provide to mossmize. You grant mossmize the rights needed to use those materials for the purpose of performing the services.

Subject to full payment of all amounts due, the custom deliverables created specifically for you under an agreed project scope will be assigned or licensed to you as described in the applicable agreement. mossmize retains ownership of pre-existing tools, frameworks, know-how, templates, libraries, reusable code, processes, and general skills developed independently of your project.

You confirm that you have the necessary rights to provide any third-party materials to mossmize and agree to protect mossmize from claims arising from materials, instructions, or permissions supplied by you.

10. Confidentiality and Data

Each party may receive confidential business, technical, product, financial, or operational information from the other. Both parties agree to use reasonable care to protect confidential information and to use it only for the purposes of the engagement.

You should avoid sharing unnecessary sensitive data. Where production data, personal data, regulated data, or confidential credentials are required, the parties may need additional security, privacy, or data processing terms.

11. Acceptable Use

You may not use mossmize services, deliverables, or communication channels for unlawful activity, infringement, spam, malware, deceptive practices, harassment, unauthorized data collection, security abuse, or activity that violates applicable platform policies or laws.

mossmize may decline, suspend, or terminate work that we reasonably believe is illegal, unsafe, abusive, infringing, or materially inconsistent with these terms.

12. Warranties and Liability

mossmize will perform services with reasonable professional skill and care. Except as expressly stated in a written agreement, services and deliverables are provided without warranties of uninterrupted operation, error-free performance, commercial success, search ranking, app store approval, revenue, or fitness for a particular purpose.

To the fullest extent permitted by law, mossmize will not be liable for indirect, incidental, consequential, special, punitive, exemplary, or lost-profit damages, or for losses caused by client materials, third-party services, unsupported environments, unauthorized changes, or factors outside our reasonable control.

Where liability cannot be excluded, mossmize's total liability will be limited to the amount paid to mossmize for the specific services giving rise to the claim, unless a separate written agreement states a different limit.

13. Cancellation, Suspension, and Termination

Either party may end an engagement according to the cancellation or termination terms in the applicable project document. You remain responsible for approved work performed, committed third-party costs, unpaid milestones, and any cancellation fees stated in the project documents.

mossmize may suspend or terminate services for non-payment, repeated delays, abusive conduct, legal risk, security risk, or material breach of these terms.

14. Portfolio Use

Unless you request confidentiality in writing and we agree, mossmize may reference completed work, project summaries, public screenshots, client name, logo, and general outcomes in portfolios, case studies, sales materials, and marketing channels. We will not intentionally disclose confidential information through portfolio use.

15. Governing Law and Dispute Resolution

These terms will be governed by the laws stated in the applicable written agreement. If no governing law is specified, the laws of India will apply, without regard to conflict-of-law rules.

The parties will first try to resolve disputes through good-faith discussion. If a dispute cannot be resolved informally, it will be handled by the courts or dispute forum specified in the applicable agreement, or otherwise by courts with competent jurisdiction in India.

16. Severability and Updates

If any part of these terms is found invalid or unenforceable, the remaining terms will continue to apply. The invalid part will be interpreted as closely as possible to the original intent in a lawful and enforceable way.

mossmize may update these terms from time to time. The updated version will apply when posted on this page or when otherwise provided to you, except where a signed agreement fixes different terms for an existing project.